Technical Support

Something not functioning properly? We're ready to fix it.
Please complete our Technical Support Form

Or, call our

LIVE Technical Support: 1-888-242-5536

Mon - Fri, 8 am to 6 pm, Central Standard Time


Tech Support Frequently Asked Questions


Technical Support issues include: Installation or login problems, browser or usabilty issues, scoring, reporting, and other functional issues. For Content issues, please see our content support pages.



We will need the following information in order to assist you:


     
  • The Challenger software product title.


  • The CD-ROM disc release date: The release date of the software is located on the left-hand side of the CD-ROM disc's label and is displayed as a Month, Day, and Year.

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  • Windows Operating System Version:
    Windows '98, '98SE, Me, NT 4.0, Windows 2000 Professional, Windows XP Home Edition, Windows XP Professional, Windows XP MCE, and Windows Vista.
    See Technical FAQs Page for Diagnostic Tips...


  • HTML browser, browser version number and Java version numbers.
    See Technical FAQs Page for Diagnostic Tips...

  • A description of the problem and any error messages and codes, which were displayed by the Windows operating system.

Need more help? We're here for you.

Should you have an issue after normal business hours, please Email Technical Support with your issue and any preferred contact information. Our staff will tend to your questions or requests quickly.