When I click on a Topic title on the Home page, NOTHING HAPPENS!

There are several possible causes for this type of problem.

Challenger programs employ browser-based, Java-programmed, active content. When the program is not responding, the vast majority of cases include one or more of the following:

1. Your computer does not meet the Minimum System Requirements.
   
   
2. You did not answer "Yes" to the Security Warning to run the Outstart LMS Applet. If you answered "No", then the CIV program will NOT function correctly.
   
   
3. You are using an outdated or non-supported browser (Get Internet Explorer | Get Netscape)
   
   
4. You are missing Java or using an old version of Java. You need to install the latest Java.
   
   
5. You have a Java Popup "Ad" suppression program, also known as a "Pop Up Blocker," installed and running on your PC. If this type of software is installed on your PC, it must be temporarily disabled while running the Challenger CIV software. If software of this type is installed on your PC, please contact your software vendor for information about managing the Java Popup Ad suppression software installed on your PC. Or, you are running Windows XP with Service Pack 2 (sp2) installed and you have Popup Windows disabled. Click here for instructions of enabling Popup Windows.
   
   
6. If you are running Windows XP with Service Pack 2 (sp2) installed, you might have Active Content disabled. You need to enable Active Content.
   
   
7. Your anti-virus software may be inhibiting the window from launching. Use the anti-virus control to temporarily disable it. Consult the anti-virus documentation or technical support to learn how. Some anti-SPAM and anti-spyware security software may cause similar interference with the program.
   
   
8. Your Internet Service Provider may have installed software or offers a service to protect your computer from unwanted ads. Consult with you Internet Service Provider to learn how to disable it when needed.

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Where can I obtain Technical Support?

Challenger Technical Support
Monday - Friday ~ (Excluding Holidays)
8:00am - 6:00 pm, Central Time Zone, USA
(888) 242-5536 or (901) 762-8449
techsupport@chall.com

We will need the following information in order to assist you:

1. The Challenger Software Product Title.
   
   
2. The CD-ROM Disc Release Date: The Release Date of the Software is located on the right-hand side of the CD-ROM Disc's label and is displayed as a Month and Year and the CIV version code (v.6.0.0.1)
   
   
3. Windows Operating System Version: (How to find)
   Windows '98, '98SE, Me, NT 4.0, Windows 2000 Professional, Windows XP Home Edition, Windows XP Professional, etc.
   
   
4. HTML browser, browser version number (Find Internet Explorer | (Find Netscape) and Java version numbers (Find Java version | (Find Java plug-ins).
   
   
5. A description of the problem and any error messages and codes, which were displayed by the Windows operating system.
   
   

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How do I access my online account?

Once you have purchased a Challenger product, you will be provided a Member ID and Password for your online account. Go to www.challengercme.com to access your Learning Portal account. Instructions on how to login and access your courses are available at www.chall.com/portalaccess.htm.

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Where do I go once I have entered my online account?

Once you have entered your online account, you can begin using your new product. For instructions on how to access your products or how to navigate your online account, go to www.chall.com/portalaccess.htm.

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How do I determine the version of Windows installed on my PC?

1. Select the RUN menu item on the Start menu
   
2. Type the WINVER command into Open field and press the ENTER key or click the OK button.
   
3. A popup window will appear containing information about your version of Microsoft Windows.
   
   

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How do I determine the version number of Internet Explorer browser installed on my PC?

1. Open the Internet Explorer browser.
   
2. Select the Help menu
   
3. Select the About Internet Explorer menu item
   
4. A popup window will appear containing the version number information.
   
   

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How do I determine the version number of Netscape browser installed on my PC?

1. Open the Netscape browser.
   
2. Select the Help menu
   
3. Select the About Netscape menu item
   
4. A page will appear within the browser window containing the version number information for the Netscape browser.
   
   

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How do I determine the version number of Mozilla Firefox browser installed on my PC?

1. Open the Mozilla Firefox browser.
   
2. Select the Help menu
   
3. Select the About Mozilla Firefox menu item
   
4. A page will appear within the browser window containing the version number information for the Mozilla Firefox browser.
   
   

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How do I determine the version number of the Java Plug-in used by the Internet Explorer browser installed on my PC?


Locating the version of Java installed in Internet Explorer:

1. Double-Click on the Internet Explorer blue "E" icon located on the Desktop.
   
2. The Internet Explorer window will open and initialize. Select the Tools menu and then click the Internet Options... menu item.
   
3. The Internet Options information window will open. Click on the Advanced tab to display the IE advanced options. The options are clustered into groups. The first two groups visible are Accessiblity and Browsing. Scroll down until you find the group labeled HTTP 1.1 settings. If the Java VM and browser Plug-ins are installed, it should be the next group after HTTP 1.1 settings.
   If Java is not installed, then the next options group after HTTP 1.1 settings is Multimedia.
   If Microsoft VM is listed, then Microsoft Java is installed.
   If Java(Sun) is listed, then Sun Java2 is installed.
   

1. Select the RUN menu item on the Start menu
   
2. Type cmd into the Open field and press the ENTER key or click the OK button.
   
3. A popup command line text window will appear.
   
4. Type the command jview and press the ENTER key.
   
5. At the end of the first display line, it should show the MSJava version number:
   Example:
   C:\jview
   Microsoft (R) Command-line Loader for Java Version 5.00.3810
   
   

1. Start Internet Explorer
   
2. IE Menu Selection: Tools | Internet Options | Advanced Tab
   
3. Look for a Java (Sun) section - The version number should be within the title line.
   Example:
   Java (Sun)
   Use Java2 V1.4.2_07 for <applet> (requires restart)
   

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How do I determine the version number of the Java Plug-in used by the Netscape browser installed on my PC?

1. Open the Netscape browser.
   
2. Select the Help menu
   
3. Select the About Plug-ins menu item
   
4. A page will appear within the browser window containing the version information for Netscape plug-ins.
   
5. Scroll down through the page until you find the Java plug-in information.
   
   

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How do I determine the version number of the Java Plug-in used by the Mozilla Firefox browser installed on my PC?

1. Open the Mozilla Firefox browser.
   
2. Type about:plugins in the address bar
   
3. A page will appear within the browser window containing the version information for Mozilla Firefox plug-ins.
   
4. Scroll down through the page until you find the Java plug-in information.
   
   

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Where can I download the latest version of Microsoft's Internet Explorer?

URL: http://www.microsoft.com/ie

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Where can I download the latest compatible version of Netscape's Browser?

URL: http://browser.netscape.com/releases

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Where can I download the latest compatible version of Mozilla's Firefox Browser?

URL: http://www.firefox.com

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Where can I download the latest compatible version of Sun's Java2 VM and Browser Plug-in?

Version: Sun Microsystems Java2 JRE 1.4.2_16

Instructions: Download and Installation Instructions

Download: Download JRE Now!

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Why do I get a Security Warning window every time I run a Challenger CIV program?

This is normal. The Challenger CIV program runs within the Internet Explorer browser and requires the Outstart LMS applet to be running. Internet Explorer is designed to ask your permission to run a third party Java applet.

Scenario 1:
Internet Explorer 6 - sp1 or earlier with Microsoft Java

A Security Warning window appears.
Do you want to install and run the "Outstart LMS Applet"?

There are three possible actions:

1. Click the Yes button to run the applet for this session. The Security warning will appear again when you start any Challenger CIV program.
   
2. Click and mark the check box Always trust content from Outstart, Inc. and then click the Yes button to always accept and run this applet. The Security warning will not appear again when you start any Challenger CIV program.
   
3. NOTE: If you click the "No" button, the applet will not run and the Challenger CIV program will NOT function correctly.
   
   

1. Click the Run button to run the applet for this session. The Security warning will appear again when you start any Challenger CIV program.
   
2. Click the More Options button and then select the Always run software from "OutStart, Inc." option. Then click the Run button to always accept and run this applet. The Security warning will not appear again when you start any Challenger CIV program.
   
3. NOTE: If you click the "No" button, the applet will not run and the Challenger CIV program will NOT function correctly.
   
   

1. Click the Yes button to run the applet for this session. The Security warning will appear again when you start any Challenger CIV program.
   
2. Click the Always button to always accept and run this applet. The Security warning will not appear again when you start any Challenger CIV program.
   
3. NOTE: If you click the "No" button, the applet will not run and the Challenger CIV program will NOT function correctly.
   
   

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How do I submit my Challenger CIV scores for CME credit?

Click Here to see the CME FAQ page!

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How do I configure Internet Explorer to automatically allow active content?

Active Content refers to content on a Web site or in a HTML application that is either interactive or dynamic and contains such "action items" as animated GIFs, Java applets, JavaScript, streaming audio and video or ActiveX controls.

(For computers with Windows XP Service Pack 2)

Beginning with Windows XP Service Pack 2 (SP2), a new visual feature named the Information Bar has been added to Internet Explorer. The Information Bar alerts you when Internet Explorer blocks files from being downloaded and/or active content from being executed. This article describes how to configure Internet Explorer to allow automatic execution of active content required by the Challenger Interactive Viewer.

To allow active content to execute from the Internet, from the local system, or from a CD, follow these steps:

1. Start Internet Explorer.
   
2. Click the Tools menu, and then click the Internet Options... menu item.
   
3. Click the Advanced tab in the Internet Options window.
   
4. Scroll down to the Security options group.
   
5. Click to select the Allow active content to run in files on My Computer option check box.
   
6. Click to select the Allow active content from CDs to run on My Computer option check box.
   Both of the above options should have a check mark in their boxes.
   
7. Click Apply and then OK, to accept these option revisions.
   
8. Close Internet Explorer.

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How to configure Internet Explorer to allow pop-up windows? My current installation seems to block them.

(For computers with Windows XP Service Pack 2)

Windows XP Service Pack 2 (SP2) added many new features to Internet Explorer. One of them is a new integrated pop-up window blocker. This article describes how to configure Internet Explorer to allow pop-up windows.

NOTE: This article does not pertain to any third party pop-up ad/window blockers. If you have a third party pop-up blocker installed, please consult your documentation for information on how to temporarily disable the program while accessing the Challenger Online Portal or running the Challenger Interactive Viewer. Popup blockers may also be contained within installed browser toolbars such as Google, Yahoo, MSN, AOL, NetZero ...etc. If you are running an Internet Security suite such as Norton or McAfee, then you probably have popup blockers in these applications.

To allow active content in pop-up windows to run from the Internet, from the local system, or from a CD, follow these steps:

1. Start Internet Explorer.
   
2. Click the Tools menu, and then place the cursor on the Pop-up Blocker menu item.
   
3. Wait for the Pop-up Blocker submenu to appear.
   
4. Click the Turn Off Pop-up Blocker to deactivate this feature.
   NOTE: This submenu item will toggle the Pop-up Blocker between an On and Off status.
   
5. Close Internet Explorer.
   

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How do I install the Challenger Interactive Viewer in Windows 98, 98SE, ME, Windows NT 4.0?

Challenger Autoplay Menu appears:

1. Start Microsoft Windows.
   
2. Temporarily disable any Anti-Virus software.
   (If you have an Anti-Virus system installed, please consult your documentation for information on how to temporarily disable or "sleep" the program while you are installing the CIV.)
   
3. Mount the Challenger Disc in your PC's optical drive (CD-ROM, CD-R/RW, DVD-ROM, DVD-R/RW).
4. Wait for the Challenger Autoplay Menu to appear (on average 10 - 30 seconds).
5. Click the Courses button.
   
6. Select the course from the dropdown selection list.
   
7. Click the Install Now button on the course window.
   
8. Follow the InstallShield Installation Wizard instructions to install the product on your PC's hard disk.
   
9. After the installation successfully completes, close the Challenger Autoplay Menu window.
   
10. You may now remove the CD-ROM from the optical drive.
    
11. Use the Course's shortcut on the Desktop or the shortcut in the Challenger folder in the Start menu's program list to start the course.
    

1. Start Microsoft Windows.
   
2. Temporarily disable any Anti-Virus software.
   (If you have an Anti-Virus system installed, please consult your documentation for information on how to temporarily disable or "sleep" the program while you are installing the CIV.)
   
3. Insert the Challenger Interactive Viewer CD-ROM into the CD-ROM drive.
   
4. Click the Start button, select Settings and then the Control Panel.
   
5. Within the Control Panel window, double-click the Add/Remove Programs icon.
   
6. Select the Install/Uninstall tab, then click the Install button and follow the Microsoft Installation Wizard’s instructions.
   
   

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How do I install the Challenger Interactive Viewer in Windows 2000 Professional and Windows XP (Home Edition and Professional)?

Challenger Autoplay Menu appears:

1. Start Microsoft Windows.
   
2. Temporarily disable any Anti-Virus software.
   (If you have an Anti-Virus system installed, please consult your documentation for information on how to temporarily disable or "sleep" the program while you are installing the CIV.)
   
3. Mount the Challenger Disc in your PC's optical drive (CD-ROM, CD-R/RW, DVD-ROM, DVD-R/RW).
4. Wait for the Challenger Autoplay Menu to appear (on average 10 - 30 seconds).
5. Click the Courses button.
   
6. Select the course from the dropdown selection list.
   
7. Click the Install Now button on the course window.
   
8. Follow the InstallShield Installation Wizard instructions to install the product on your PC's hard disk.
   
9. After the installation successfully completes, close the Challenger Autoplay Menu window.
   
10. You may now remove the CD-ROM from the optical drive.
    
11. Use the Course's shortcut on the Desktop or the shortcut in the Challenger folder in the Start menu's program list to start the course.
    

1. Start Microsoft Windows.
   
2. Temporarily disable any Anti-Virus software.
   (If you have an Anti-Virus system installed, please consult your documentation for information on how to temporarily disable or "sleep" the program while you are installing the CIV.)
   
3. Insert the Challenger Interactive Viewer CD-ROM into the CD-ROM drive.
   
4. Click the Start button, select Settings and then the Control Panel
       - OR -
   Click the Start button and select the Control Panel in some versions of Windows XP.
   
5. Within the Control Panel window/menu, double-click the Add/Remove Programs icon.
   
6. Select the Add New Programs Icon in the left margin of the window, then click the install from CD or Floppy button and follow the Microsoft Installation Wizard’s instructions.
   
   

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I have been using a different browser (Netscape, Firefox, Mozilla, Opera,...etc.).
How do I reset the Windows default browser settings to make Internet Exporer the default browser?

If you have installed another browser other than Internet Explorer, then it has probably reset the Windows Default Browser settings to itself. This will prevent the Challenger Interactive Viewer from correctly starting in IE.

There are three methods to allow the Challenger Interactive Viewer to start in IE if you have other browsers installed.

Method 1:
Resetting the Default Browser to Internet Explorer

1. Close all open applications.
2. Open Internet Explorer.
3. Select the Tools menu and then the Internet Options…
4. Click the Programs tab.
5. Check the status of the default browser option at the bottom of the window.
   "Internet Explorer should check to see whether it is the default browser."
   
6. Click the option box to place a check mark within the box.
   This option specifies whether you want Internet Explorer to remain your default Internet browser, even if you install additional Internet browsing software. When this check box is selected, each time Internet Explorer starts it checks to make sure it is still registered as the default Internet browser. If another program is registered as the default browser, Internet Explorer asks whether you want to restore Internet Explorer as your default browser.
   
7. Click Apply and then OK to close the Internet Options window.
8. Close Internet Explorer.
9. Restart IE and see if you receive a popup dialog window stating:
   "Internet Explorer is not currently your default browser. Would you like to make it your default browser?"
   
10. If you receive the prompt, go to step 11.
    If you do not receive the prompt, go to step 12 and then try Method 2.
11. Answer - Yes
12. Close IE.

1. Close all open applications.
2. Open Internet Explorer.
3. Select the Tools menu and then the Internet Options…
4. Click the Programs tab.
5. Click the Reset Web Settings… button.
   Clicking this button will reset the default Internet Explorer settings for your home and search pages. A pop up panel will appear. Uncheck the Also reset my home page setting before clicking OK.
   Note: This only resets these settings if you have installed another Web browser after installing Internet Explorer and Internet Tools, and that browser has changed the default settings.
   
6. Click Apply and then OK to close the Internet Options window.
7. Close Internet Explorer.
8. Restart IE and see if you receive a popup dialog window stating:
   "Internet Explorer is not currently your default browser. Would you like to make it your default browser?"
   
9. If you receive the prompt, go to step 10.
   If you do not receive the prompt, go to step 11 and then try Method 3.
10. Answer - Yes
11. Close IE.

1. Close all open applications.
2. On the desktop, double-click My Computer.
3. On the Tools menu, click Folder Options…, and then click the File Types tab.
4. In the Registered File Types box, scroll until you see the (HTM) - HTML Document and (HTML) - HTML Document entries in the Extensions column. The program that is listed on the Opens With line in the Detail for "HTM or HTML" Extensions area is the program that will launch and run these file types.
5. Select the HTM - HTML Document file type.
6. Click the Change Button
7. Select Internet Explorer in the Program window.
8. Make sure the option "Always use the selected program to open this kind of file" is checked.
9. Click OK on the Open With window to accept your selections.
10. Select the HTML - HTML Files file type.
11. Click the Change Button
12. Select Internet Explorer in the Program window.
13. Make sure the option "Always use the selected program to open this kind of file" is checked.
14. Click OK on the Open With window to accept your selections.
15. Click Apply and then OK on the Folder Options window to complete the changes.
16. Close the My Computer window.

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I have a dial-up Internet Service Provider (ISP), and every time that I start my course, Internet Explorer tries to dial-up the Internet. How do I stop this from happening?

To keep Internet Explorer from automatically dialing into your ISP, make the following changes to the Internet Options:

1. Click on the Tools menu at the top of the browser window, and select Internet Options.
2. Click the Connections tab at the top of the Internet Options window.
3. Click the name of the ISP connection in the Dial-up and Virtual Private Network settings box.
4. Click the circle to the left of the option, Never dial a connection.
5. Click OK at the bottom of the Internet Options window.

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How do I upgrade from a previous version?

If you are a current Challenger customer, who has received an "upgrade" or a more recent CD version of a program you currently own, as a standard courtesy, we highly recommend to all users that you SAVE YOUR SCORES from your current program before proceeding with CD installation of the revised edition.

To save your existing scores, please:

1. access your current (old) program (by launching the installed software or by running via your CD-ROM) and
   
2. choose ONE of the following options (Option C is RECOMMENDED for all users):
   

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I have heard about a service called FiOS. What does it mean? Should my computer be connected to FiOS and, if it is, how will it affect my Challenger programs?

FiOS is a service provided by Verizon. FiOS is a "fiber optic service", which means that it can provide faster access to the Internet than the "copper wire" used to provide either DSL internet or cable TV service. If you live in an area where Verizon provides the FiOS service, and you choose to subscribe to it, then you should experience faster Internet connections which means your online access to Challenger's online portal will be faster as well. Otherwise, FiOS would have no impact on your Challenger service or capabilities.

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Why is Challenger EM Ultrasound only available on CD-ROM?

Challenger EM Ultrasound is available by CD-ROM only due to the high volume of video and interactive content within the course. Through testing and beta-user feedback, we have found that even with high-bandwidth Internet connections, the large media files, search functionality, and custom quizzing platform found in Challenger EM Ultrasound are best suited for the CD-ROM format.

As Internet technologies improve, Challenger may investigate ways to allow online access to the course in a way we and our trusted clients feel is acceptable.

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Yes. Words that have hyper-links can have the color highlighting and underlines removed for both the Internet and the CD-ROM versions of our products. Here's how.

PLEASE NOTE: The procedure below will change the appearance of all links, not just the links in Challenger content, thus all linked text will look the same as the non-linked text. All linked words and phrases will no longer be color highlighted or underlined. The changes affect your Internet browser, not just the Challenger product, which means that for any Web page containing links, those links will not be visible unless your mouse pointer is over the link.


For Internet Explorer:

1. Click on the Tools menu, and select Internet Options.... The Internet Options window appears.
2. Click the Colors button in the lower left corner of the Internet Options window. The Colors window appears. The right side of this window controls the link colors.
3. Click on the button for Visited. The Color window appears. It displays a grid of colors from which a color may be selected.
4. Select the color black, and click OK. The Color window disappears.
5. Repeat steps 3 and 4 for the Unvisited button.
6. Click OK in the Colors window. The Colors window disappears. The Internet Options window remains.
7. Click on the Advanced tab in the upper right corner of the Internet Options window. The view inside the window changes to a scrollable box of settings.
8. Scroll down until the item, Underline links, is displayed. Three selections are displayed beneath it:
   Always, Hover, Never.
9. Click on the circle to the left of Hover.
10. Click the OK button at the bottom of the Internet Options window. The Internet Options window disappears.

1. Click the Edit menu, and select Preferences.... The Preferences window appears.
2. On the left side of the window, under Category, click on the right-pointing triangle to the left of Appearance. This will change the triangle to a down-pointing one, and several Appearance options appear.
3. Select the Colors option. The right side of the window has the word Colors at the top in bold text, and on the far right side is the Link Colors section of the window.
4. Click on the button for Visited. A color selector grid pops up.
5. Select the color black, and click OK. The color selector grid disappears.
6. Repeat steps 4 and 5 for the Unvisited button.
7. Uncheck the Underline links box.
8. Click the OK button at the bottom of the Preferences window. The Preferences window disappears.

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