Why are Challenger's CME courses preferred by clinicians?

Challenger has been creating electronic exam preparatory, CME and reference resources for over a decade. We work with top physicians in the United States and around the world to develop accredited CME and clinical review content. We know what clinicians want and why. With such busy schedules and looming certification requirements, doctors need quality education, when they want it and where they want it.

Besides having the largest library of clinical Q&A content, our Challenger Interactive Viewer (CIV) Technology allows our customers multiple methods of course access. We give customers a CD-ROM in hand and password access to the course content via the Internet. Customers can access our acclaimed library of lessons, interactive remediation, and dynamic learning content anywhere, anytime. You can even process CME certificate requests directly from your computer! With just a computer and/or an internet connection for online coursework access, you can fulfill your educational and CME credit hour needs quickly and conveniently.

Our ever-expanding library is constantly updated to reflect the most current medical protocols and information. Our customer service and technical support is second to none.

Who needs to spend time and money at a live seminar for a single lecture when you can sit in the comfort of your home and learn and study at your own pace? Do you? Try Challenger. We're here to help you help yourself and others.

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We are a married couple and would each like to get a Challenger Lifetime subscription. Is there a discount?

For any married couple who produce a copy of their marriage certificate, we will allow the second Lifetime to be purchased at half price from the current FULL retail price. To secure this arrangement, the purchase price of the first full-price lifetime must be paid at the time of purchase. The second lifetime can be paid in 30-60 days (one to two installments). Fees we are required to pay to third parties for licensing their content are excluded from the discount and must be paid by each party.

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We are a married couple and would each like to get a Med-Challenger comprehensive course. Is there a discount?

For any married couple who produce a copy of their marriage certificate, we will allow the second comprehensive course to be purchased at half price from the current FULL retail price. To secure this arrangement, the purchase price of the first full-price comprehensive course must be paid at the time of purchase. The second comprehensive course can be paid in 30-60 days (one to two installments). Fees we are required to pay to third parties for licensing their content are excluded from the discount and must be paid by each party.

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What is Challenger's return policy?

Challenger accepts the return of most UNOPENED merchandise for thirty days from the date of purchase. See policy details, restrictions, and guidelines here. All other sales are final.

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Can I get the online version only? Is there a discount?

The answer in both cases is Yes. Standard purchases include both a CD-ROM and online account access. However, customers may opt to receive online access only, saving 15% on their purchase price as well as shipping and handling charges. Just enter coupon code "ONLINEONLY" during checkout and we'll forego the CD-ROM shipment, discount your purchase 15%, and set you up with an online account for anywhere, anytime access to your purchased program(s). Challenger Cesarean Delivery and Challenger EM Ultrasound are excluded from this discount. These courses are also excluded from an online only version of the Challenger Lifetime Subscription. For integrated textbook products, the discount will not be applied to the portion of the base product cost that is a direct licensing fee from a third party publisher.

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How do I access my online account?

Once you have purchased a Challenger product, you will receive a username and password for your online account. Go to www.challengercme.com to access this account or go to www.chall.com/portalaccess.htm for further instructions.

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Where do I go once I have entered my online account?

Once you have entered your online account, you can begin using your new product. For instructions on how to access your products or how to navigate your online account, go to www.chall.com/portalaccess.htm.

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Are there discounts for PAs? Nurses?

Yes, PAs and Nurses qualify for generous discounts on many of our programs. Exceptions include but are not limited to Lifetime Subscriptions and products created specifically for PAs (the retail price for these products already includes a discount). Also excluded are any products, such as textbooks, for which Challenger is a reseller. Please click here for pricing information or call 1-800-676-0822, ext. 617. Subject to verification.

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Are there discounts for residents? Medical students?

Yes, residents and medical students qualify for generous discounts on many of our programs. Exceptions include but are not limited to Lifetime Subscriptions and products created specifically for residents (the retail price of these products already includes a discount). Also excluded are any products, such as textbooks, for which Challenger is a reseller. Products purchased at the resident rate are not eligible for CME. CME may be purchased at a discounted rate. Some other restrictions apply. Please click here for pricing information or call 1-800-676-0822, ext. 617. Subject to verification.

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Are there discounts for US Military on active duty?

Challenger Corporation is grateful for the contributions of all of those serving our country in the armed forces. To show our appreciation, we offer a 10% discount on most of our products to active members of the military. Exceptions include but are not limited to any products, such as textbooks, for which Challenger is a reseller. Please call 1-800-676-0822, ext. 617 for specific pricing details or contact us by email with questions at orders@chall.com. Subject to verification.

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Does Challenger offer special pricing for clinics, departments or group practices?

Yes. Challenger offers discounted pricing customized to the scope of your purchase. Call our sales department at 1-800-676-0822, ext. 617, for details.

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Does Challenger offer institutional programs for residencies and other training institutions?

Yes we do. Click here for information on the Challenger Program for Residencies (CPR) or the Challenger Program for PA-Training (CP-PAT). For program specifics, contact Becca Metzger at 1-877-338-4637, or email becca@chall.com.

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What is included in the purchase of a comprehensive Med-Challenger program?

A comprehensive program includes the full set of Questions and Answers, as well as pedagogical content for that specialty; one free atlas of the buyer’s choice; free AMA Category 1 CME credits; a boards pass guarantee; and a free online subscription.

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What is the format of Challenger programs? Are they mainly question and answer or mainly textual?

That depends on the program. If a course presumes the user already has basic proficiency in the subject matter, then the course will "front load" cases and questions & answers. The didactic material will be in the corrections or remediation. Therefore, our boards review courses (the comprehensive Med-Challenger programs) and some of our smaller programs tend to be question and answer based. Many of our special atlas or series courses on the other hand, have more text and a more didactic style. The user is not presumed to already have expert knowledge. Examples include the programs with integrated textbooks and many of our atlas programs such as Challenger Integrative Health Care and the ADHD module of Challenger Pediatric Psychiatry. Our Core Curriculum series is lecture-based, reflecting the courses from which these products are adapted. Our orthopedics atlases, cesarean delivery product, and EM Ultrasound course all have video content.

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Can I use this program on a Mac?

Yes. While we do not offer a CD version of our courses for Macs in native mode, our many Mac users still enjoy easy access to content via their Challenger Online Account. The Challenger Interactive Viewer (CIV) works on Macs with a compatible internet browser such as Netscape 7.0.1 or later OR Mozilla Firefox 1.x or later. At your request, we will include a Windows-only CD-ROM with your purchase. There is no difference between the CD-ROM and online account coursework. Call 1-800-676-0822, ext. 617, for details.

An exception to the above is the Challenger EM Ultrasound product. It is a "Disc-Only" course and will run on either a Windows 2000, Windows XP, Windows Vista, or a Macintosh OS X personal computer.


NOTICE:

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Will the anti-SPAM, ad supressor, or "pop-up blocker" software on my computer interfere with the function of Challenger programs?

This software may interfere with the proper function of Challenger's programs. Temporarily disabling your spam or pop-up blocking sofware should allow your Challenger program to function correctly. See our Technical FAQs page.

Challenger technical support can assist you in doing this or you can consult the user documentation that came with your spam or pop-up program.

As a last resort, you may need to consult the vendor's technical support. No matter which option you choose, temporarily supressing this software while running your Challenger program will not affect the security of your computer system.

NOTE: A popup blocker is contained within Internet Explorer 6 - sp2, Internet Explorer 7, Netscape Navigator 8.x, and Firefox 2.x browsers. Anti-SPAM and popup window blockers may also be contained within installed browser toolbars such as Google, Yahoo, MSN, AOL, NetZero ...etc. If you are running an Internet Security suite such as Norton or McAfee, then you probably have anti-SPAM and popup window blockers in these applications.

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What new programs are scheduled to debut?

In 2007 and early 2008, we plan to release integrated textbooks for reference and review in Family Medicine, Pediatrics, and Internal Medicine; new programs in the Adult Core Curricula, Med-Challenger for General Surgery, and new modules to complete the Challenger High Risk Medicine series.

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Do all programs include CME in the price?

Generally yes, but there are some exceptions. Please see the information for individual products on this site for CME details.

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Do the questions in the learning assessments (tests) randomize?

Questions are randomized within each assessment and the order of the answers in each question are randomized as well. Each assessment contains 20 questions as a norm. There can be multiple assessments for any specific topic. Challenger keeps the number of questions per assessment at this number for user flexibility. When you start an assessment, you need to finish the topic to get accurate scores. If Challenger were to create a single assessment with 100+ questions, for example, you might time out, get interrupted, get bored, whatever, and thus might feel frustrated having been "trapped" into a lengthy time commitment without any tangible reward.

In the Practice and Review sections, questions remain in in-line order. Since users usually toggle back and forth from the Practice and Review tabs, the questions in these sections are kept static in order to "match up."

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How long is my program good for CME accumulation?

CME is good for a time period equal to the approval period of the indicated joint sponsor, typically 2 to 5 years. Of course, over time, any medical content loses its currency. Since our courses are continually updated, we recommend that you upgrade your course periodically to ensure that you are working with the most current information.

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Who writes the questions on the Challenger programs?

Challenger programs are designed and written by clinical consultants who are specialists in their fields, highly regarded as clinical educators and practicing clinicians. Most programs are prepared in a peer-reviewed process by teams of physician consultants. Generally, a designated editor correlates this work, and several other clinicians write and review questions and content. Courses are subsequently updated and maintained to insure currency and consistency with changing standards of care. The quality and integrity of our entire product line is overseen by our eminent Physician Advisory Board.

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How often are your programs updated?

The frequency of updates varies by program. Reviews and updates are frequent and ongoing for such topics as drug therapy, neurological disorders, and infectious disease mechanisms. Where the standard of care is more static, reviews are periodic but scheduled at longer intervals.

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What does the boards pass guarantee entail and which programs have it?

Click here to see the details of our Boards-Pass Guarantee.

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How many people can use one program?

Any number of people can use one program to STUDY, but only the registered buyer can get a Boards-Pass Guarantee or earn CME from a given program.

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What types of shipping do you offer?

We offer standard shipping with USPS priority mail (3-5 business day delivery) for $20 s/h. We offer FedEx second day delivery for $27 s/h. We offer next afternoon FedEx delivery for $40 s/h. Saturday delivery is $55. FedEx will not ship to PO Boxes. International shipping is typically $75. Prices for international rush shipping can be quoted at the time of purchase.

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Do you sell any hard copies or books?

We do not offer hard copies of the Challenger products. We offer several textbooks for sale separately from our programs.

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So, everything is included in the Lifetime Subscription?

Yes. You get all current and future programs, yearly CME, all upgrades and a free online subscription with the purchase of a Challenger Lifetime Subscription (CLS). There are two subscription options currently, one that includes integrated text and review courses and one that does not. The only additional fees you ever have to pay are the direct licensing fees from third party publishers when we include their intellectual property in our integrated courses. These organizations include Elsevier, Inc., Landes BioSciences and others. The fees vary.

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What happens if I buy a Lifetime Subscription and you go out of business?

While no company can guarantee that it will last forever, Challenger has been in business for over 16 years and see no signs of the business going under. We are likely to be here as long as there are physicians in need of our programs, and that is likely to be indefinitely.

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How come the CLS is so expensive?

Well, when you break it down, it isn’t so expensive. If you were going to buy our entire library individually it would cost you over $17,000 and, to remain current, you would want to upgrade that every two years for 35% of the cost. So, the current price is actually a huge discount. You are getting all the CME and educational review materials that you will ever need, for the length of your practice, in one payment. It works out to less than two dollars per credit hour.

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Since I already have one of your major programs, could you give me some discount on the Lifetime Membership?

Yes, a Challenger Representative can help you to research your current account information. Please call us at 1-800-676-0822, ext. 617. In general, we will credit purchases made in the last 12 months or less to your Lifetime price.

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If I refer fellow physicians to you, could you send me one of your programs for free?

Yes, if you send a referral who purchases a program from us and lists you as the source of the referral, we will send you one of our atlas programs at no cost to you. Call us at 1-800-676-0822, ext. 617, and give us the referral contact information. We'll do the rest!!!

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Does Challenger have any courses that would fulfill the requirements for my state CME requirements?

Many state CME requirements can be completed from portions of selected Challenger courses. Challenger Corporation does not produce 1-3 hour segments of CME for the explicit purpose of fulfilling state CME requirements, but many physicians use the content listed below to meet the indicated state requirements. The following is a list of state required topics that can be successfully fulfilled by using a Challenger product:

State Required Topic	Challenger Course(s)	Amount of AMA Category 1 CME
Care of Older Adults	Med-Challenger FM or FM Career Med-Challenger EM or EM Career Med-Challenger IM	3.27 hours
Child/Dependent Abuse	Med-Challenger FM or FM Career Med-Challenger EM or EM Career Med-Challenger IM	0.73 hours
	Challenger Pediatric Radiology	2.00 hours
Domestic Violence	Challenger Preventive Medicine	0.36 hours
	Med-Challenger OBGYN	2.33 hours
End of Life Care	Med-Challenger FM or FM Career Med-Challenger EM or EM Career Med-Challenger IM	1.55 hours
HIV/AIDS	Challenger Infectious Disease	1.07 hours
Medical Ethics	Any Med-Challenger course or integrated text course	1.60 - 5.82 hours vary by course
Pain Management	Challenger Pain Management/CC	12 hours
Risk Prevention/Management	Any Med-Challenger course or integrated text course	0.55 - 0.9 hours vary by course
Risk Management	Challenger High Risk Medicine	14 hours

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What is the difference between the Challenger Lifetime Subscription and a Specialty Lifetime Subscription?

The Challenger Lifetime Subscription (CLS) includes all of the programs in Challenger's library: i.e., all Challenger Comprehensive, Series and Atlas products, all updates, and any new programs that are released including all of Challenger's specialty and cross-specialty products. The Specialty Lifetime Subscription (SLS) includes lifetime access to the specialty-specific products in your specialty area plus all updates of that material. It does not include Challenger Comprehensive products in other specialties or Challenger cross-specialty Series or Atlas programs, nor does it include new titles released in the future. The SLS is designed for those physicians who want continuous up-to-date access to Challenger's best-selling board review material in their specialty and the CME associated with it, but do not want access to Challenger's full range of products. Shipping charges are waived for the purchase of either a SLS or CLS. The SLS and CLS both include free technical support and all the associated CME credit for life. If you purchase the SLS and decide to upgrade to the CLS within twelve months of your original purchase, we will credit the price you paid for your SLS towards your purchase of the CLS.

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